What is PlainTalk?
PlainTalk is an AI assistant platform built for healthcare clinics. It automates patient scheduling, appointment reminders, and multilingual communication through WhatsApp and web chat — so your front desk can focus on in-office care instead of answering phones.
PlainTalk connects to your clinic’s calendar to check real-time availability, book appointments, and send confirmations — all without manual intervention. The AI agent responds to patients in over 50 languages, 24 hours a day, 7 days a week.
Key Features
- Automated Appointment Booking — Patients message your clinic via WhatsApp or web chat, and the AI checks availability and books appointments instantly.
- Smart Reminders — Automatic appointment reminders reduce no-shows by up to 38%.
- Multilingual Support — Communicates with patients in 50+ languages including Spanish, Vietnamese, Chinese, Tagalog, Korean, Arabic, and more.
- Google Calendar Integration — Syncs with your Google Calendar to read availability and create appointments in real time.
- 24/7 Availability — Responds to patient inquiries around the clock, even outside office hours.
- HIPAA Compliant — Built with healthcare-grade security including encryption in transit and at rest, and BAA available.
- Human Escalation — Seamlessly transfers complex cases to your staff when needed.
How It Works
- Connect your clinic — Link your Google Calendar and configure your services, hours, and team members.
- Customize your AI agent — Set your clinic’s tone, languages, and appointment types through the dashboard.
- Go live — Patients can reach your AI assistant via WhatsApp or an embeddable web chat widget on your website.
How PlainTalk Uses Your Data
PlainTalk requests access to your Google Calendar to provide scheduling features. Specifically:
- We read your Google Calendar events to check real-time availability for patient bookings.
- We create calendar events when patients book appointments through the AI assistant.
- We do not sell, share, or use your Google data for advertising.
- Access is limited to the calendar scopes you explicitly authorize and can be revoked at any time via your Google Account settings.
PlainTalk’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
For full details, see our Privacy Policy.